Terms and Conditions


Shipping 

We use Finnish postal service for domestic and international shipping. We strive to handle the orders as soon as possible, within 1-2 business days. Here is a summary of the delivery methods and prices:

Shipping to Finland

  • Registered letter delivery fee 0 euros
  • Delivery via Finnish postal service
  • Average shipping time 2-5 business days

      Shipping to EU

      • Registered letter delivery fee 15 euros
      • Delivery via Finnish postal service
      • Average shipping time 4-10 business days
      • Available countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

      Shipping to countries outside EU

      • Registered letter delivery fee 20 euros
      • Delivery via Finnish postal service
      • Average shipping time 7-20 business days
      • Available countries: Australia, Canada, China, Monaco, New Zealand, Norway, Russia, Switzerland, USA

       

      Payment terms 

      We provide payments by Paypal through your own Paypal account.

      We provide following credit card payments: American Express, Master Card, Visa Electron and Visa. The payment gateway is powered by Stripe.

       

      Returns & Exchanges

      We strive to deliver the appropriate goods in flawless condition. If you however receive a wrong or faulty product, we will exchange it for a new one, or, if you want, refund your money.

      All our goods have a full 14-day (counting from receiving the delivery) return and exchange policy. Remember that you're only allowed to return intact products (unless the product has been faulty when you received it) with no signs of use.

      Please always ask for a receipt for the return from the post office, because it ensures that the postal service is responsible in case the parcel is lost. Without the receipt, you are responsible for the lost parcel!

      Unfortunately, the cost of delivery cannot be refunded. You are responsible for any return shipping costs. We will refund delivery costs and ship the replacement goods for free only if the product we have sent is incorrect or faulty.

      Return address:
      MOODAG c/o Katja Lettinen
      Saarikoskentie 6 E24
      99870 Inari, Finland

       

      Privacy

      MOODAG© handles all client information confidentially. MOODAG© engages not to give client information to a third party.

       

      Copyright

      All published texts and picturematerial are the property of MOODAG © unless otherwise stated. All copying prohibited. All rights reserved.

       

      Force majeure

      MOODAG © shall be not liable for failure to perform its obligations if such failure is as a result of Force Majeure, including fire, storm, flood, sabotage, interruptions in money traffic and traffic, accidents causing major harm, actions of public authorities, current or changed law, or labor disputes.

       

      Terms and conditions valid from 1.7.2016.

      MOODAG© is selling the items on online shop only to adults aged over 18 years. Product prices include vat 24%. We keep the right to change prices and delivery costs as well as our delivery terms.

      Copyright MOODAG© /Katja Lettinen
      Saarikoskentie 6 E24, 99870 Inari, FINLAND, tel. +358 (0)44 261 6972